
Hello to all my faithful readers and welcome to our Friday's edition of my wonderful world. I like to make sure that it is clear that in my happy place it rains chocolate end of story... Unfortunately in the real world that's not what happens so Let me get to it. This morning I had to get a hold of Dish Network in order to straighten out an issue. After a bit online and on the phone I feel the need to share with all my faithful readers what was going on. There is some stuff that will be blanked out due to personal info and all that other wise Please read and enjoy what is sure to be a great FRIDAY THE 13th
Email to dish
I am not sure that this is going to the
right department but I still feel the need to I have spoken to for different
people and have been told 4 different answers. I made a payment on the 11th for
74.08 it cleared my checking account on the 12th. I wake up to a phone call
from my mortgage company telling me that my payment has bounced. When I go to
look at my account there a was another payment of 74.08 taken out on the 12th
and cleared today on the 13th. I tried to call in but was hung up on before I
could speak with anyone. So I did the virtual chat
Shine (ID: C01): Hi, my name is
Shine (ID: C01). How may I help you?
Shine (ID: C01): Good Morning Tiffany.
tiffany vent: my checking account was doubled billed
tiffany vent: good morning
Shine (ID: C01): I am sorry to hear that, I will certainly check the
billing information for you.
Shine (ID: C01): Please give me a moment to access your account.
tiffany vent: ok
Shine (ID: C01): Thank you.
tiffany vent: This is the first time this has happened and the money is
took away from house payment so I need it back. lol
Shine (ID: C01): I understand your concern.
Shine (ID: C01): Thank you for your patience.
Shine (ID: C01): For security purposes, would you please verify the last
four digits of the Social Security Number on the account?
tiffany vent: 6704
Shine (ID: C01): Thank you.
Shine (ID: C01): Tiffany, I can submit the refund of one payment.
tiffany vent: yes please.
Shine (ID: C01): Could you please confirm your Billing address?
tiffany vent: 3750 elm grove rd, royse city tx 75189
Shine (ID: C01): Thank you.
Shine (ID: C01): One moment please.
Shine (ID: C01): Thank you for your patience.
Shine (ID: C01): The refund you have requested will be processed when
the payment that is being refunded has cleared the bank. After the funds have
cleared, we will attempt to process this refund for $74.08 electronically to
the bank account that the payment was made from. If we are unable to process
this electronically, a paper check will be cut and mailed to your billing
address.
Shine (ID: C01): From “My Profile” tab, you can also Edit/View your
account information such as Online ID, Online Password, Security Code, Security
Code Reminder, E-mail address and Phone numbers.
Shine (ID: C01): It was wonderful chatting with you. Is there anything
else I can assist you with?
tiffany vent: both payments have cleared the bank
Shine (ID: C01): Okay.
Shine (ID: C01): You have $0 balance on your account.
tiffany vent: Yes and have had one since the 11th
Shine (ID: C01): Yes Tiffany.
Shine
(ID: C01): The double payment was made on your account, so I successfully
submitted the refund for the one payment.
tiffany vent: I'm sorry so how long will the refund take? Because this
is messing with my house payement
Shine (ID: C01): You may receive the refund within 3-5 business days.
tiffany vent: is there any way to make it quicker?
Shine (ID: C01): I wish I could Tiffany, I do not have option to submit
the refund early.
tiffany vent: then what do I need to do. This is going to cause a check
to bounce severely and I can't afford that
Shine (ID: C01): Let me check with my supervisor.
Shine (ID: C01): One moment please.
Shine (ID: C01): Thank you for your patience.
tiffany vent: no problem
Shine (ID: C01): Tiffany, I have checked with my supervisor and I would
like to inform you that we do not have option to send the refund early.
However, I will provide a contact number who might help you in sending the
refund early.
tiffany vent: Anytime that I have made a payment before due date I have
never been recharged the next day because of the 0 balance. and you'll can't do anything about that?
Shine (ID: C01): Tiffany, I totally understand your concern.
Shine (ID: C01): If we have such option, I would probably do so.
Shine (ID: C01): I would request you to call 1-800-333-3474 and ask for
the Executive Resolution Team who might help you with the refund.
tiffany vent: Someone from your company needs to call me. I'm never late
on my account. I even pay for my movies the same day that I order them. I've
even upgraded and this is what happens. I've tried to call in and have been
hung up on. I need this resovled
Shine (ID: C01): Tiffany, I would request you to call 1-800-333-3474 and
ask for the Executive Resolution Team who might help you with the refund
This kind of explains what I was told. I
finally get a hold of someone Ashley at 9:28am she tells me that she can help
me. She is a CSR. I explain what has happened and she also tells me that it
will be 3-5 days. I tell her that is why I needed to be transferred to the
Executive Resolution Team. She tells me to please hold. Then comes back and
tells me there is a long wait, I told her not a problem. I'm now on hold again.
at 9:35 I am transferred to Daisy Hernandez at number 303-942-8605x 52476 I
once again explained the situation. She also tells me that there is nothing
that can be done. Because it can not just happen that way.
At this point I am a little upset. I pay my
bill, your company has it set up that the moment I rent a movie it
automatically comes out of my account. I'm on time or early every month, (Which
you can check.) I have never had this issue before and now I am being told this
can happen with automatic payments. I asked to speak with a supervisor at
9:43am and am put on hold. Then I speak with Cecilia and once again I have to
explain what has happened. (I don't really mind all that except I would think
they should take a look at the previous account history) She then proceeds to
tell me that even though the check has cleared it will now take 12-15 business
days because your company has to put the check on hold. I become a little more
upset at this because now instead of trying to get the money put back
immediately, so that I do not lose my home, I am having to ask the question of
exactly when will I get my refund. Cecilia tells me there's nothing she can do
and when I ask to speak with her supervisor she informs me that she is the
supervisor. So Not only am I writing to you but I am also making and keeping a
copy and detailed record of this whole interaction. I'm not sure why you have
an Executive Resolution team if there is nothing that can be done on this kind
of issue. I'm also not sure why I'm being told they could probably help me, it
would take 3-5 days oh and you hold the check payment of 12-15 days to make
sure it clears even though it has already cleared. So I guess my question after
all is said and done is where do I go from here with your company and what is
the truth? Because honestly my home
payment is more important but as I've said you've already been paid and cleared
so it's not like I can cancel the the check. If this is not the right
department I'm sorry I will continue with this email until it gets to where it
needs to go.
Tiffany Vent
214-235-7565
Ok so This was the email that I have sent them in several different departments. Then of course after some thought I decided to do something that so many others do and I put this on their FB page. With in 15 minutes I get a message from them. Michael H. is apologizing for my experience and he would like to help. So I give him some information on my account and our conversation is this:
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Thank you Tiffany. Before I can access your account can you please verify your 4 digit pin number? -Michael H.
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Thank you Tiffany, looking over your DISH account I see that you spoke with our Executive Resolutions Team about this issue. Since the payment was made yesterday the payment will be held for 8 days so the payment can fully clear your financial institution and the refund will be processed and the money will be sent back to you. I apologize about any inconveniences this is causing. Our system doesn't have an expedite option available. –Michael H.
That is what I've been told but now you have given me another number. I bank with an online institution and it has been cleared. Not happy
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I see that the payment is showing on our end. I can email my refunds department to see if there is any way we can get this expedited, but I can't make any promises. –Michael H
Now I am normally not the person that actually puts any of this particular info out for the public but with this subject I think it's something to share because I've just got screwed and they do not wish take any blame and they do not wish to make anything right. I mean they could take the money out with in a blink of an eye but there is a waiting process for them to give it back when it was their mistake...hmmm doesn't seem right. and of course they have deleted my post from their page....
Later Days Peeps